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Terms of Service

Last updated: June 2, 2026

1. Who we are

Idealis Empreendimentos Ltda., registered under CNPJ no. 00.209.554/0001-01, headquartered at Av. Tancredo Neves, 620, Edif. Mundo Plaza, Sala 2905, Caminho das Árvores, Salvador, State of Bahia, Brazil, postal code 41820-020 ("Kliv", "we") operates the Kliv platform — kliv.com.br — an infrastructure for real estate experiences combining interactive 3D models and AI conversational agent service across multiple channels.

2. Acceptance of these Terms

These Terms govern the use of the Kliv platform and its integrations with platforms operated by Meta Platforms, Inc. ("Meta") — including WhatsApp Business, Facebook and Instagram. By contracting the platform, connecting a Meta account or interacting with a Kliv agent, you ("User") declare that you have read, understood and fully accepted these Terms.

The term "User" covers two profiles:

  • Client Developer: legal entity holding the commercial agreement with Kliv and the Meta platform accounts connected to the platform.
  • Visitor: natural person who interacts with the Kliv agent through any channel (3D Viewer, widget, WhatsApp, Facebook Messenger, Instagram Direct).

3. Subject matter

Kliv provides the Client Developer with an integrated set of products for the presentation and commercialization of real estate developments, including, without limitation: interactive 3D visualization of developments and units; voice and text AI conversational agent service; CRM and sales automation; business intelligence dashboard; integrations with Meta platforms for service across channels such as WhatsApp Business, Facebook Messenger and Instagram Direct.

The commercial relationship between Kliv and the Client Developer is governed by a separate agreement with a VGV (Total Sales Value) revenue-share model — no software license or subscription fees apply.

4. Connection with Meta platforms

When the Client Developer connects Meta accounts (WhatsApp Business, Facebook, Instagram or other Meta products) to the Kliv platform, it authorizes Kliv to operate on those accounts exclusively for the purposes described in these Terms and in the commercial agreement.

Kliv operates within the limits defined by official Meta policies, including, as applicable:

  • WhatsApp Business Messaging Policy and Commerce Policy
  • Meta Platform Terms and Developer Policies
  • Facebook and Instagram Community Standards

In the event of a conflict between these Terms and any Meta policy applicable to a given integration, Meta policies shall prevail. The Client Developer is responsible for keeping its Meta accounts in compliance with such policies (including business verification, number quality, recipient opt-in and organic content curation).

5. Client Developer responsibilities

  • Maintain valid and active Meta accounts in compliance with platform policies.
  • Ensure prior recipient consent (opt-in) before sending messages via WhatsApp Business or other Meta platforms, as required by applicable regulation and Meta policies.
  • Provide truthful, up-to-date and complete information about the development (floor plans, areas, prices, availability, terms) — Kliv does not verify commercial accuracy.
  • Comply with applicable law, including the Brazilian Consumer Protection Code, General Data Protection Law (LGPD), CRECI regulations, real estate code of ethics and municipal and state regulations.
  • Provide a human service channel whenever the visitor requests and honor opt-out requests.

6. Kliv responsibilities

  • Provide the platform on a best-effort basis, subject to service levels agreed in the commercial contract.
  • Operate Meta integrations in compliance with current Meta policies.
  • Apply technical and organizational information security measures proportionate to risk (encryption in transit, access control, database RLS, auditing).
  • Process personal data in accordance with the Privacy Policy and the LGPD, with an accessible Data Protection Officer (DPO).
  • Notify the Client Developer in the event of a security incident affecting processed data, without prejudice to notifications to the Brazilian Data Protection Authority (ANPD).

7. Privacy and data protection

Personal data processing by Kliv is governed by the Privacy Policy, supplemented by the LGPD compliance page.

The data subject may exercise the rights set forth in art. 18 of the LGPD (access, correction, deletion, objection and portability) through the My data page or directly via the DPO's email: dpo@klivimob.com.br.

8. Intellectual property

  • Kliv platform: software, AI agent, trademarks, logos, design and documentation belong exclusively to Kliv. The commercial agreement grants the Client Developer a limited, revocable and non-exclusive license to use it.
  • Development content: 3D models, floor plans, photos, videos, descriptive texts and other materials about the development remain the property of the Client Developer, who grants Kliv a license for hosting and display across the integrated channels.
  • Visitor content: messages, contact data and information provided by the visitor remain the visitor's; processing follows the Privacy Policy.

9. Prohibited conduct

It is expressly prohibited to use the Kliv platform for:

  • Sending unsolicited messages (spam), mass cold outreach or any practice that violates Meta policies or the LGPD.
  • Reverse engineering, decompilation, unauthorized source code extraction or any attempt to circumvent the technical limits of the AI agent.
  • Publishing illegal, discriminatory, fraudulent, misleading content or content that infringes third-party rights.
  • Improper collection of visitor data without an adequate legal basis or in violation of the Privacy Policy.
  • Using the platform for competing activities (reselling the technology, creating derivative products without authorization).

10. Availability and limitation of liability

The platform is provided on a best-effort basis. Kliv does not guarantee uninterrupted availability — scheduled maintenance, third-party provider failures (Meta, Supabase, Vercel, Wasabi, Cloudflare) and force majeure events may affect the service.

Kliv is not liable for: (i) purchase or investment decisions made by the visitor; (ii) breach of commercial obligations between Client Developer and visitor; (iii) suspension or banning of Meta accounts arising from violation of Meta policies by the Client Developer; (iv) indirect damages, lost profits, loss of opportunity or moral damages arising from use of the platform, to the extent permitted by applicable law.

11. Suspension and termination

Kliv may suspend or terminate the Client Developer's access in case of: violation of these Terms; breach of Meta policies posing a risk to integration integrity; default under the commercial agreement; court order or determination by a competent authority.

Termination of the commercial relationship shall follow the terms and timelines of the main commercial agreement. After termination, Kliv will retain personal data only for legal retention periods or as necessary to comply with regulatory obligations.

12. Changes to these Terms

Kliv may update these Terms at any time. Material changes will be notified by email to the Client Developer and published on this page with the update date. Continued use of the platform after publication constitutes acceptance of the new version.

13. Governing law and jurisdiction

These Terms are governed by Brazilian law, in particular the Civil Code, Consumer Protection Code (where applicable), Brazilian Internet Civil Framework and General Data Protection Law.

The courts of Salvador, State of Bahia, Brazil shall have exclusive jurisdiction to resolve any disputes arising from these Terms, with express waiver of any other forum, however privileged.

14. Contact

Commercial and legal matters: contato@kliv.com.br.

Data Protection Officer (DPO): dpo@klivimob.com.br.